Field Services Manager

Location - NJ - Fully Remote

Salary: $150k - $180k + Bon. & Inc. Company Vehicle!

 

The Field Service Manager’s primary responsibility is to support the Operation and Maintenance (O&M) activities to maintain the performance of the solar systems, track contractual obligation conformance, provide excellent customer service, ensure a smooth workflow, and optimally performing solar systems.

Key responsibilities include:

• Manages teams of solar electricians and repair crews to complete all system warranty repairs and service requests within service levels and cost.
• Provides first and second level troubleshooting for all solar system service requests.
• Coordinates materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs.
• Serves as the Responsible Managing Employee in designated region/state.
• Oversees physical project completion including pulling necessary permits.
• Coordinates field activities to service the systems, either by internal resources or partner technicians
• Processes all customer warranty and insurance claims.
• Provides product and service trainings to customers and partners.
• Manages service and work orders.
• Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.

Additional Knowledge, Skills and Abilities

• Strong problem-solving skills
• Computer and Computer program skills such as Microsoft Office - Excel, Word, and Outlook
• Strong home construction or residential electric knowledge
• Strong written communication skills to communicate with all levels of management
• Detail oriented with the ability to multi-task
• Excellent judgment in customer relations and managing company resources
• Ability to work as a team member and interact with other departments
• Ability to work under pressure with strict time deadlines

Working Conditions

• Remote position working in the field
• 20% estimated travel time; location varies with jobsite
• Driving Required? Yes

Physical Requirements

• Able to lift and carry up to 50 pounds; assistance may be provided for
  oversized items
• Able to sit, stand, walk, and drive for up to 8 hours at a time
• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder

Minimum Requirements

• High School Diploma (or GED)
• Electrical Training
• Master Electrician License, or equivalent, in state of residency (NJ)
• Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple states
• 10 - 15+ years’ related experience
• 8 - 10+ years’ manager experience with multiple reports
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Proficient in speaking, reading and writing English

Preferred Qualifications

• Bachelor’s Degree in related discipline, or equivalent combination of education and experience
• Willingness to acquire additional certifications in other states, as needed
• Bilingual – English and Spanish
• Working knowledge of Salesforce.com
• Extensive customer service skills
• Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
• We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Posted On: Tuesday, March 19, 2024
Compensation: $150k - $180k +Bon. & Inc.