Job Title: Assistant Merchandise Coordinator – Digital Merchandising
Location: San Francisco, California
Duration: 7 month W2 contract
Leading retail company
A dynamic, high-performing, growing team responsible for front-end customer experience and product & tools management for e-commerce channel. We pride ourselves on flawless execution in an environment of omni-channel, growth-oriented change. We collaborate with the Digital Merchandising, Ecom Operations, Sample and Photo Studio teams to produce a best-in-class online shopping experience visited by almost a million people each day.
A dedicated, motivated individual to support us in the Assistant Merchant Coordinator role, focusing on product pipeline (getting product to site), executing marketing initiatives, quality assurance, and special projects. In this role, you’ll be a key member of the Merchant Coordinator team, supporting the Digital Merchandising, Marketing Production and Ecom Ops needs of the website. You’ll become an expert in utilizing and navigating our product-to-site pipeline, our product management tools, as well as managing a substantial volume of executional tasks within a fast-paced environment. This role operates within a high-visibility space, with flawless execution always top of mind.
KEY RESPONSIBILITIES INCLUDE:
Assisting with web management to create a compelling product experience on the site with intuitive category navigation. Help facilitate a clear and accurate product details page.
Support Digital Merchandising team’s in-season business responsiveness with changes to categories, styles or style/color display and sort orders.
Responsible for various website testing and QA including: promotional code set-up, web checkout, linking QA, and ensuring the correct promo messaging is reflected in content, always keeping the customer POV top of mind.
Liaising with Digital Merchandising, Marketing Production partners and fellow Merchant Coordinators to update and troubleshoot products tied to promotional events
Ensuring accuracy and high-quality work across the site, with an understanding of its impact on the customer experience.
Troubleshooting problems and influencing resolution across functions. Produces work that is efficient, accurate and detail-oriented.
Escalating issues and recommendations with an appropriate level of urgency.
Opening daily tickets to inform Technology teams of emerging business needs.
Communicating best practices, following up on status-updates and bugs and giving tool design feedback.
A smart cookie. A clear communicator with a laser focus on the details. You don't wait to be told what to do next, because you've already identified it. You feel comfortable learning new web tools and interfaces. You believe in process and have developed a few yourself. You have a strong aesthetic eye and know a thing or two about the customer “buy path”.
1+ year of ecommerce, retail or merchandising experience.
Excellent organizational and prioritization skills, with some project management experience.
An eagerness to learn how the “machine” is run!
Experience with or prior exposure to content management systems
Strong computer skills, in-depth knowledge of Microsoft Excel and Word, Outlook helpful.
A bachelors' degree