Current Openings

Senior Product Manager

Infotech Sourcing - Phoenix, AZ

Job Title: Senior Product Manager

Duration: Full Time

Job Location: Remote/Hybrid

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We’re not your parent’s phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we’re the backbone of the economy.

By joining our global team, you’re saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We’re actively looking for amazing people like you to join our team!

The Senior Product Manager will be responsible for the strategy, technology direction and product management of Nextiva’s core platform. Scope of the role includes shared services functionality, mobile strategy, and/or overall product and technology direction related to NextOS or other Nextiva products.

NextOS is a single, unified platform to seamlessly manage customer communication from multiple channels, including Voice, Email, Chat, and SMS. It provides powerful tools such as the Service CRM for Customer Relationship Management, the Rules Engine for creating and managing complex business rules, and Analytics and Surveys to proactively manage customer sentiment. The single unified platform enables seamless horizontal integration and makes it simple to implement individual or multiple applications as needed.

Key Responsibilities

  • Leads a sizable product line(s)
  • Is acting authority on their product towards the whole company
  • Defines success metrics for their product lines and measures and adjusts those regularly, and helps more junior PMs to define and measure theirs and create alignment across products
  • Actively mentors Junior Product Managers
  • Actively shapes the team by sharing best practices and successes, and providing feedback to more junior team members to help them improve their skills
  • Responsible for delivering high quality work in a timely and efficient manner
  • Continuously delivers high quality launches of features aligned with company objectives
  • Liaisons closely with Business stakeholders, Product & Project Managers, and Development teams, to coordinate, prioritize, and communicate on-going status to deliver on business needs
  • Knows products, customers, and all relevant data of the Nextiva business, and the market & industry well
  • Interfaces regularly with company execs


  • Bachelor's degree or equivalent practical experience, preferably in a technical field or combined with vast technological understanding
  • 5+ years of experience as Product Manager or Product Owner
  • Experience creating strategic product roadmap(s) from conception to launch and working with cross-functional teams
  • Experience driving the product vision, go-to-market strategy, and design discussions
  • Experience developing Internet products and technologies
  • Experienced with Scrum, Jira, Confluence, and Aha!
  • Experience managing day-to-day technical and design direction
  • Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance or Marketing
  • Ability to influence multiple stakeholders without direct authority
  • Has the ability to manage multiple competing priorities
  • Has strong leadership skills
  • Fosters the highest level of commitment among our people through transparent communication about business challenges, successes, and results


  • Is very passionate about technology and has a strong customer focus
  • Strong execution skills
  • Interdisciplinary thinker
  • Fosters the highest level of commitment among their teams through transparent communication about business challenges, successes, and results
  • Comfortable presenting to executives
  • Quickly and effectively communicate complex information to a variety of audiences; adjusts approach to the most appropriate medium, channel, and tone to ensure content is received
  • Excellent communicator

So, why Nextiva?

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we’ve earned many more accolades along the way.

Posted On: Tuesday, October 12, 2021
Compensation: 130K to 150K per year

Tagged: Product Manager

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