Job Title: Associate Web Producer - Digital Production
Duration: 6 Months (W2 Possible Conversion)
Location: San Francisco, CA
GENERAL SUMMARY: The Assistant is responsible for supporting the production and launch of site content for athleta.com and omni-channel promotions for the brand. This role will also provide site operations support to the ecommerce team with the Producer. This assistant producer will partner with members of cross-functional teams throughout the execution of marketing projects to ensure the best customer experience by being process-oriented, extremely detail-oriented and highly organized.
Promotions & Content
Responsible for promotional marketing projects, from asset delivery hand-off to launch of site and email
marketing; also responsible for the accurate set up of promotions in our proprietary promotions tool.
Maintains schedules and ensures project is launched on time; keeps management notified of progress and/or deviation from project schedules (deliverables, milestone dates, resources, etc.)
Performs thorough QA across devices and browsers and approval of marketing content and promos on athleta.com
Facilitates cross-functional beta link testing including communication to cross-functional teams and leads beta link testing meetings
Owns communications to the CS team, Mission Control and store operations teams of any upcoming promotional events with details on appeasement strategy.
Manages and executes in-season marketing projects as assigned from kick off to launch Site Operations
Supports e-commerce team with troubleshooting issues around product catalog, photography request, staging and content publishing tools.
With Producer, opens tickets with Gaptech to identify root cause and resolve site related issues.
Partner with Mission Control to identify and resolve any customer related issues in the VOC tool (Medallia).
Provide live pricing change support as needed.
Understanding of web-based content publishing, production, and UI issues
Ability to deal with ambiguity and flexible to an ever-changing environment
Demonstrates strong attention to detail; maintains accuracy in tasks
Process-oriented; leverages best practices and assists teams when needed
Self-motivated and driven; ability to work well independently and within a group setting
Strong collaboration and organizational skills
Sense of urgency in a deadline driven environment
Ability to work effectively with members of functional areas including Marketing, Merchandising, Design, Copy, Web Content Development, Product Management and IT
Excellent oral/written communication, analytical and interpersonal skills
Bachelor’s Degree or equivalent
1-2 years preferred online experience in testing or in a web production environment
1+ years experience in a retail eCommerce a plus