Associate Web Producer - Digital Production

Infotech Sourcing - San Francisco, California

Job Title: Associate Web Producer - Digital Production

Duration: 6 Months (W2 Possible Conversion)

Location: San Francisco, CA

Responsibilities:

GENERAL SUMMARY: The Assistant is responsible for supporting the production and launch of site content for athleta.com and omni-channel promotions for the brand. This role will also provide site operations support to the ecommerce team with the Producer. This assistant producer will partner with members of cross-functional teams throughout the execution of marketing projects to ensure the best customer experience by being process-oriented, extremely detail-oriented and highly organized.

Promotions & Content

  • Responsible for promotional marketing projects, from asset delivery hand-off to launch of site and email

  • marketing; also responsible for the accurate set up of promotions in our proprietary promotions tool.

  • Maintains schedules and ensures project is launched on time; keeps management notified of progress and/or deviation from project schedules (deliverables, milestone dates, resources, etc.)

  • Performs thorough QA across devices and browsers and approval of marketing content and promos on athleta.com

  • Facilitates cross-functional beta link testing including communication to cross-functional teams and leads beta link testing meetings

  • Owns communications to the CS team, Mission Control and store operations teams of any upcoming promotional events with details on appeasement strategy.

  • Manages and executes in-season marketing projects as assigned from kick off to launch Site Operations

  • Supports e-commerce team with troubleshooting issues around product catalog, photography request, staging and content publishing tools.

  • With Producer, opens tickets with Gaptech to identify root cause and resolve site related issues.

  • Partner with Mission Control to identify and resolve any customer related issues in the VOC tool (Medallia).

  • Provide live pricing change support as needed.

Skills:

  • Understanding of web-based content publishing, production, and UI issues

  • Ability to deal with ambiguity and flexible to an ever-changing environment

  • Demonstrates strong attention to detail; maintains accuracy in tasks

  • Process-oriented; leverages best practices and assists teams when needed

  • Self-motivated and driven; ability to work well independently and within a group setting

  • Strong collaboration and organizational skills

  • Sense of urgency in a deadline driven environment

  • Ability to work effectively with members of functional areas including Marketing, Merchandising, Design, Copy, Web Content Development, Product Management and IT

  • Excellent oral/written communication, analytical and interpersonal skills

Background:

  • Bachelor’s Degree or equivalent

  • 1-2 years preferred online experience in testing or in a web production environment

  • 1+ years experience in a retail eCommerce a plus



Posted On: Tuesday, September 10, 2019



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