Job Title: Operations Analyst - Content Management
Location: San Francisco, CA
Duration: 9 months - W2 contract ( possible conversion)
Big cloud based company is looking for someone passionate about content management.
In this role, you will identify ways to improve system and process, create the necessary documentation, and liaise between multiple, cross-functional teams to ultimately ensure delivery of quality content to company customers facing employees. You’ll understand content adoption, user behavior trends to report back to business stakeholders.
Build relationships with publishing communities across the company.
Build and update content governance standards, processes, training, and guides that support scalable content management.
Perform content audits on content and publishers using search and content analytics and reports.
Identify and report to various stakeholders on content management KPIs including content adoption, user behaviour trends.
Demonstrate leadership and business acumen by anticipating business needs and are able to respond with alternative solutions when business priorities change.
Derive insights based on data and analytics and deliver those to Content Ownership groups
Understand your audience and be able to tailor strong communication and presentation to your audience.
Effectively prioritize work from multiple projects and stakeholders.
3+ years Content Management experience
Familiarity with Salesforce products.
Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities.
Experience presenting to senior-level leadership or other decision makers to present and sell ideas to various audiences (technical and non-technical).
Experience working effectively within collaborative, highly matrixed work environments.
Experience in Customer Service.
Strong communication skills, both written and oral.
Team player with service-oriented attitude and customer focus.
Experience in CRM
Hand on experiencing implementing a CMS
Experience in Agile principles or experience working on scrum teams
Experience with Knowledge Management
Expertise in taxonomies
Experience working with sales, marketing, and / or IT teams.