Operations Analyst - Content Management

Infotech Sourcing - San Francisco, CA

Job Title: Operations Analyst - Content Management

Location: San Francisco, CA

Duration: 9 months - W2 contract ( possible conversion)

Big cloud based company is looking for someone passionate about content management.

In this role, you will identify ways to improve system and process, create the necessary documentation, and liaise between multiple, cross-functional teams to ultimately ensure delivery of quality content to company customers facing employees. You’ll understand content adoption, user behavior trends to report back to business stakeholders.


  • Build relationships with publishing communities across the company.

  • Build and update content governance standards, processes, training, and guides that support scalable content management.

  • Perform content audits on content and publishers using search and content analytics and reports.

  • Identify and report to various stakeholders on content management KPIs including content adoption, user behaviour trends.

  • Demonstrate leadership and business acumen by anticipating business needs and are able to respond with alternative solutions when business priorities change.

  • Derive insights based on data and analytics and deliver those to Content Ownership groups

  • Understand your audience and be able to tailor strong communication and presentation to your audience.

  • Effectively prioritize work from multiple projects and stakeholders.

Required Qualifications

  • Bachelor's degree

  • 3+ years Content Management experience

  • Familiarity with Salesforce products.

  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities.

  • Experience presenting to senior-level leadership or other decision makers to present and sell ideas to various audiences (technical and non-technical).

  • Experience working effectively within collaborative, highly matrixed work environments.

  • Experience in Customer Service.

  • Strong communication skills, both written and oral.

  • Team player with service-oriented attitude and customer focus.

Desired Skills

  • Experience in CRM

  • Hand on experiencing implementing a CMS

  • Experience in Agile principles or experience working on scrum teams

  • Experience with Knowledge Management

  • Expertise in taxonomies

  • Experience working with sales, marketing, and / or IT teams.

Posted On: Friday, December 7, 2018

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