Operations Analyst I

Infotech Sourcing - Atlanta, GA

Job Title: Business Operations Analyst

Duration: 12 months W2

Location: Atlanta, Georgia

The ideal candidate for this role will help track success of key Pardot product initiatives, helping to facilitate the vision of Pardot’s best in class integration with the company. Success in this position will be defined by the ability to define and communicate product adoption best practices to multiple stakeholders and follow up with clearly defined and actionable metrics.

The Business Operations Analyst will be a valuable asset for the product team and trusted advisor to product managers. He/she will be responsible for supporting Pardot’s Product organization in an operational capacity - compiling, analyzing, and relaying adoption metrics to stakeholders in addition to enhancing existing and establishing new processes for product adoption and communicating those processes throughout the larger organization.

Responsibilities:

* Collaborate with product management to determine best practices and internal communication strategies for key product adoption initiatives

* Ensure broader organizational alignment around adoption best practices through ongoing communication and enablement efforts

* Compile key adoption metrics across the Pardot user base to gauge the current status, as well as the impact and response of efforts

* Report metrics on an ongoing basis to product and business leadership

* Collaborate with product management as needed to strategically adjust best practices as needed

Required Skills/Experience:

* Demonstrated experience in project management

* Excellent relationship-building skills; ability to grow and nurture relationships with internal stakeholders

* Proven ability at effectively making formal and informal presentations to all levels of management

* Excellent written and verbal communication skills

* Strong analytical and problem-solving skills, including a thorough attention to detail

* Strong experience in Excel or Google Sheets and data analysis

* Bachelor's degree in Business Administration or Computer Science or related field

Desired Skills:

* Experience in Pardot, or other marketing automation platform

* Experience in salesforce.com or other CRM software




Posted On: Wednesday, October 9, 2019



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