Current Openings

Project/Program Management - Program Manager I

Infotech Sourcing - Menlo Park, CA

Job title: Project/Program Management - Program Manager I

Duration: +1 year with a scope of possible extension or conversion

Job Type: W2

 Job Description: Research and Survey Review Support

*Responsibilities*
Survey Reviewer Pool Management, Overview, and Support
-Manage the pool of survey reviewers including scheduling, communication, and support
-Create a monthly calendar to ensure 24-hour coverage of the review ecosystem
-Perform schedule updates to the calendar due to scheduling conflicts, alterations, and outages
-Provide prompt support and communication to affected survey review flows in review tooling

Research and Survey Review Support
-Coordinate with multiple cross-functional partners to drive reactive support solutions
-Provide accurate, time sensitive, and effective assistance to researchers
-Respond to technical questions about the survey approval process
-Triage tooling bugs and escalate to cross-functional partners
-Manage communications for ongoing support items, system bugs, and solutions
-Handle escalation requests for surveys with tight turnaround times
-Reassign reviews, manage survey flows, and approve special use-case surveys

*Requirements*


-BA/BS Degree
-3+ years of technical support experience
-2+ years of administrative or project management experience
-Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner
-Experience understanding user needs, gathering requirements, and crafting solutions
-Ability to communicate well to a variety of audiences
-Track record of building cross-functional relationships



Posted On: Tuesday, May 11, 2021



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