Job Title: Program Manager
Duration: 3 months W2 (possible conversion)
Location: San Francisco, CA
Who we're looking for:
We're looking for an individual who's excited about customer research, the intersection of technology and business, and making a lasting impact on a rapidly growing and innovative company.
The ideal candidate will be a research professional with a strong consultative approach, who thrives in a fast-paced, highly collaborative environment. They are passionate about discovering impactful insights, delivering thoughtful recommendations and influencing business decisions to maximize value.
Roles & Responsibilities:
Partners with Director, CMI [Lead for Industries Research Team] to design and conduct research for our Industry partners, including but not limited to, GM for Industries, SVP Industries Marketing, and a series of VP / Sr. Directors across Product, Product Marketing, and Go to Market.
Ability to leverage insights and storytelling to influence senior executives and impact business decisions, represents unbiased voice of the customer.
Develops deep knowledge of the Industries business needs, including customer and competitive landscape.
Translates business questions into customer listening plans that included mixed method research programs.
Integrates insights from a vast array of primary and secondary sources to create a holistic, 360 degree view of the customer.
Demonstrate thought leadership by leveraging business knowledge to proactively identify new research opportunities and listening engagements.
Becomes a strategic partner and trusted advisor to key stakeholders.
Collaborate with team members to analyze results, identify key insights, and generate clear business recommendations.
Ability to travel up to 20% of the time for research and listening events.
Skills & Qualifications:
5-7+ years experience, ideally a mix of client and supplier side market research
Background in qualitative and quantitative research methods
Customer-obsessed and relentless in leveraging insights to inform the right decisions
Proven track record of influencing and inspiring cross-functional peers and senior leaders by generating and implementing new ideas
Self-motivated and capable of working in a fast-paced, startup environment while managing multiple projects simultaneously
Ability to translate data and insights into powerful, compelling stories that bring customers to life and inspire action
Natural collaborator and team player
Strong written communication, verbal communication, presentation and interpersonal skills
Experience using survey tools such as Qualtrics and Decipher
BA or BS degree required. MBA preferred
Understanding of enterprise software and CRM applications desired
Experience with research / insights in any one of Manufacturing, Consumer Goods, Health & Life Sciences, and/or Financial Services is preferred