Job Title: Associate Producer - Digital Operations - Content Delivery
Location: San Francisco, California
Duration: 7 month W2 contract
Leading retail company
This position is responsible for flawless execution of approved content and constructs for the overall customer experience. This candidate will be an expert in the tools and QA processes and will advocate for operational effectiveness to drive the customer-facing digital experience. Delivery team is first line of defense for tools issues and engages technical & product support partners to drive timely resolutions to minimize any impact to daily operations.
Ensure project is launched on time and meets project requirements. Keep management notified of progress and/or deviation from project schedule (deliverables, milestone dates, resources, etc.)
Partners regularly with members of functional areas including Marketing, Planning, Merchandising, Design. Responds quickly to change in scope or project schedule, communicating to management any impacts to the project across all marketing channels.
Acts as first line of support for cross-functional teams within Gap Online when production issues occur. Works with Tech Operations and Product Management to facilitate resolution and communicate updates to brand teams
Assess processes and communication methods of delivery schedule and identify improvement areas.
Work with manager to implement change where needed
Build error-free email content adhering to email quality standards, QAing across breakpoints, device types and email clients.
Review all email proofs, site preview links for accuracy and customer experience and test coupon codes at checkout.
Works with business partners to resolve issues before launch
Proactively seeks out opportunities to learn more about brand business processes and systems.
Uses knowledge to suggest new ideas and change to improve overall efficiency of processes
Bachelor’s Degree or equivalent work experience
1-3 years of detailed task planning and execution experience with related experience in retail/ecommerce
1 year working with an email service provider and tools such as SFMC, Movable Ink, ExactTarget, MailChimp, or similar is preferred
Understanding of ecommerce content management processes, including direct experience with site and email tools and technologies
Highly detailed oriented, experience in managing and communicating deliverables for multiple projects at any given time
Self-motivated and driven.
Ability to work well independently and within a group setting while mindful of time-management and efficiencies.
Proficiency with organizational programs (OneDrive, SharePoint, SmartSheet)
Ability to remain poised in a fast-paced environment is essential