Help Desk Specialist

Infotech Sourcing - Fremont, CA

Job Title:Help Desk Specialist

Duration: 12 Months (W2 Possible Conversion)

Location: Fremont, CA

Job Category: Information Technology

Responsibilities:

  • Provides computer help desk support and technical training on hardware and software to end users

  • Troubleshoots Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups.

  • Troubleshoots iPhone and Android mobile phones, and other related hardware in-office, such as printers.

  • Sets up mobile phone Exchange email, VPN, and internet access for users via secure company network.

  • Provisions new equipment for end users.

  • Trains new hires on new software and technology related procedures to secure a swift onboarding process.

  • Performs set-ups, break-downs, and transport of equipment, such as monitors and desks on an as-needed basis for new and existing end users.

  • Examines, designs, and implements new internal procedures to improve office procedures.

  • Provides overall management in daily administration, asset distribution, and shipping.

  • Manages warehouse inventory to facilitate proper handling and distribution of merchandise. Images Mac and Windows laptops.

  • Manages and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly.

  • Oversees the replenishment and allocation of inventory to their appropriate locations.

Skills:

  • Comprehensive understanding of Mac OS from command line troubleshooting to resolve individual application failures

  • Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.

  • Experience with troubleshooting Windows and OSX Operating Systems, desktops, and printers/ print servers.

  • Agile and exhibits a strong sense of urgency.

  • The desire and ability to have an impactful conversation with users about their support needs and requirements.

  • Excellent task management, verbal & written communication skills, combined with relentless follow-up.

  • Loves working in a team-oriented environment and highly motivated to provide a positive user experience.

  • Independent critical and creative thinking.

  • Bold problem solving.

  • Must be comfortable working in a fast-paced, demanding environment, under immense pressure.

  • Ability to travel up to 25% to remote offices for end user and project support.

  • Maintain relationships with both internal and external customers and vendors

  • Exceptional professionalism and customer-service skills, motivated by complete customer satisfaction.

Background:

  • 3-5 years end user support/desktop support experience Complete understanding of Microsoft Outlook™ client (Windows & Mac) and the Microsoft Office Suite, with experience resolving complex problems and assisting users with advanced functionality.

  • Applied experience with Microsoft Exchange™ and other Microsoft technologies including a firm understanding of Active Directory is key.

  • BE/BTECH/MCA degree (preferred) with a strong academic record



Posted On: Thursday, August 15, 2019



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