Current Openings

Online Operations Agent IV (17069-1)

Infotech Sourcing - Menlo Park, CA

Job Title: Online Operations Agent IV (17069-1)

Type: W2 Contract

Duration: 6 months with possibility to extend

Location: US – CA- Menlo Park

Client: Leading Social Media Company

 

*Must have US Work Authorization*

Job Description: 

The main function of an online operations agent is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical online operations agent is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Job Responsibilities:

• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Act as escalation point for clients/customers.

• Approve the referral of unresolved customer grievances to designated departments for further investigation.

• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

• Solicit sale of new or additional services or products.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Strong ability to work independently and manage one’s time.

• Strong ability to accurately document and record customer/client information.

• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED required.



Posted On: Tuesday, October 5, 2021



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