Application Support Analyst - Global Enablement

Infotech Sourcing - San Francisco, CA

Title: Application Support Analyst - Global Enablement

Location: San Francisco

Duration: 3+ Months

Global Enablement is tasked with creating best-in-class learning experiences for the entire Distribution organization. The Global Enablement Technology & Operations team builds and supports tools and processes that drive learning, and is looking for junior analyst/system admin to support our learning apps.


- Perform all tasks related to the day-to-day operations of a large implementation of including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications.

- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

- Assist in the configuration and maintenance of sandbox environments to facilitate success development and QA testing of new on demand features and functionality.

Required Skills:

- 1-2 years experience in Web Application or IT Support with proven ability to support customers with diverse requirements.

- Previous administration experience with a minimum 1000-seat environment handling all aspects of CRM, case management and platform maintenance

- Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions

- Excellent project management skills with ability to juggle multiple projects/tasks across various user groups

- Understanding of business processes and ability to translate business requirements into application functionality

- Must be a go-getter and enthusiast who thrives on working in fast-paced environment

- Strong team player with service-oriented attitude and customer focus

- Excellent written and verbal communication

- Current salesforce administrator certification

- BA/BS Degree or equivalent work experience

Desired Skills:

- Demonstrated understanding of platform and services including SFA, Case Management, Partner Management,, Marketing, Service & Support, Visual Force and/or AppExchange

- Experience in CRM or a related industry

- Familiarity with Change and Release Management processes

- Experience working in an Agile model on Scrum teams

- Experience supporting or developing SQL, XML, BPEL and/or Java

- Experience with enterprise integration tools such as Jitterbit, Mulesoft, and APIs


Posted On: Tuesday, October 16, 2018

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