Current Openings

Program Manager II 16474-1

Infotech Sourcing - Fremont, CA

Job Title: Program Manager II

Duration: +12 months with a scope of extension or conversion

Job Type: W2

Job Description:

SaaS Application Manager, Unified Communications (Video)

Facebook’s Enterprise Collaboration team is responsible for the productivity of Facebook Employees. The team is seeking an experienced, insightful, forward-thinking SaaS Application Manager to identify, design, implement and manage efficient and effective solutions. This role will be focusing on the third party unified communication suite of products as well as internal solutions to meet the demands of the workforce. As a valued member of the Enterprise organization, this person will focus on all aspects of our video collaboration tools suite, including ownership of the business relationship with the provider, updates and outward comms around new releases and feature requests, as well as Project Management and other tools used to improve video collaboration. This is a full-time position.

Please note that candidates MUST have prior SaaS vendor management experience in the video space.

Determine the best available products to use for the employee population for their specific use cases, based on competitive analysis and consultation with internal stakeholders (security, legal etc.)
Analyze users issues and report on bugs and architect solutions that will fit the Facebook infrastructure
Project manage the internal deployment of tools including: roll-out strategy, communication plan, training and enablement of internal teams, marketing of new features and capabilities
Create dashboards using existing internal tools to understand adoption and feature usage which will lead to roadmap decisions
Collaborate with internal security teams to make sure all applications meet our security guidelines
Work with internal engineers to build integrations with these collaboration tools and Facebook products to streamline workflows
Work to migrate off declining tools, manage communication and process for migration
Work with the internal help desk team to ensure they are aware of product issues and they are working with the vendors to remediate those issues. Train the help desk to respond to issues correctly
Be the subject matter expert for all features of the applications we support, be on top of new features and functionality and evangelize to users

5+ years experience working with end users to deploy and iterate on video solutions
5+ years experience in Application Management, Solutions Architecture or equivalent
4+ years experience designing and implementing video solutions in the unified communication management space
3+ years experience managing collaboration tools such as Zoom and BlueJeans in an environment with more than 5,000 users
Experience working with minimal guidance

Bachelor's Degree in Computer Science, Business, Info Systems or Data Science
Communication and leadership skills to be able to work with users across teams and functions and to communicate to the entire company
Demonstrated project management skills to bring large projects to fruition
Experience working with minimal daily guidance

Posted On: Monday, September 20, 2021

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