AR/VR Device Support Technician (9168131)

Infotech Sourcing - Menlo Park, CA

Job Title: AR/VR Device Support Tech.

Duration: 9 Months

Location: Menlo Park, CA

Experience: 2-4 Years

Role Description:

  • Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering

  • Load software onto devices using Android developer/platform tools commands and scripts

  • Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies

  • Act as the main POC for device troubleshooting

  • Improve and maintain the repository of manual test scenarios

  • Work with engineers to improve our test coverage and facilitate communication with researchers. Coding will not be needed here, mainly looking for someone familiar with software lifecycle.

  • Involved with asset management of test devices and field recording equipment

  • Use the ticketing system to open, track, and resolve all device related issues

  • Build and maintain relationships with our QA employees within VR platforms

  • Travel will be involved, potentially international


  • 2+ years experience in an IT role

  • Experience troubleshooting Android through Android developer tools (ADB & Fastboot)

  • Experience PC/Mac/Mobile recording software

  • Familiarity with UX and usability research and methods

  • Detail oriented and has outstanding interpersonal skills

  • Ability to ramp up on internal processes and tools

  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility

  • Experience troubleshooting iOS devices

  • Demonstrated ability to work independently

  • Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation

  • Experience with virtual reality and gaming is a plus


  • Education Relevant degree or proven track record

Posted On: Tuesday, April 23, 2019

Tagged: AR/VR

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