Operations Analytics ( Retail)

Infotech Sourcing - San Francisco, CA

Job Title: Operations Analytics

Duration: 6 months W2

Location: San Francisco, CA

Responsible for the administrative management of the Vendor Compliance and Packing tools and processes. Actively participates in the Supplier charge back process (Approvals, Mailbox Management and Root Cause Analysis) and supports decision-support tool development to support Vendor Compliance operations. Exercises independent judgment, strong decision-making and technical skills in relation to business processes.

Key Responsibilities:

  • Identify and communicate opportunities for service, support and operational improvements

  • Leverage creativity and process knowledge to incorporate innovation into solutions

  • Pro-actively educate and respond to stakeholders and service partners with accurate and timely detail

  • Act as escalation point-of-contact for issue identification/resolution and continue escalation as appropriate

  • Collaborate across department to leverage best practices, optimize resources, reduce complexity/redundancy

  • Partner with leadership on additional duties, cross-functional support needs and projects as requested

Key Experiences

  • Critical to demonstrate Customer Service skills – superior communication, responsiveness and follow up

  • Demonstrated higher level Computer Skills in Microsoft Excel, Word, applications required

  • Microstrategy, Power BI, GTNexus a plus

  • Strong Attention to Detail and Follow-up

  • Ability to work under pressure and with high sense of urgency

  • Ability to make decisions independently and work under general direction

  • Ability to maintain confidentiality

  • 1-4 years professional experience in Logistics, Retail, Customer Service or equivalent education

Minimum educational level:

  • High School Diploma required

  • BA/BS degree in Business, Supply Chain or related field is required

Posted On: Friday, October 18, 2019

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