Operational Analyst I

Infotech Sourcing - San Francisco, CA

Title: Operational Analyst I

Location: SFO

Duration: 4 Months

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Role Description:

The Emerging Business Renewal Operations team is responsible for the integration of acquired businesses in to the Renewals book of business. This position will be responsible for driving Emerging Business process efficiencies, reporting accuracy, and cross-functional process alignment.


-Own all standard reports and dashboards related to renewal business management, including the creation of ad-hoc reporting as required.

-Work with Emerging Business Finance team(s) to support period-end financial close and revenue reporting.

-Responsible for all data management needs of the Emerging Business Renewals organization.

-Manage all aspects of the Emerging Business Renewals business processes to optimize business performance and improve reporting accuracy

-Define, prioritize, and drive automation projects to streamline processes and deliver improved results.

-Create operational process documentations.

-Integration of acquired products into standard renewals management process

Required Skills/Experience:

-5+ years demonstrated success in operations or similar role

-Experience using or administering Salesforce CRM

-Strong analytical, written, and oral communication skills

-Excellent at excel and powerpoint

-High degree of flexibility, versatility, and self-motivation are key

Salesforce experience is a must, work with ambiguity, flexible/adaptability, good communication skills, self motivated, be able to ramp up quickly.x


Posted On: Tuesday, September 11, 2018

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