Job Title: Business Analyst I
Location: San Francisco, CA
Duration: 9+ months - W-2 contract
Leading CRM company seeking a Business Analyst I.
The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics.
The BA drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, as is and to be process documentation, agnostic of a specific technical solution.
The BA reviews technical solutions for compliance to business process and objectives.
The B+D6A coordinates end to end UAT (user acceptance test) cycle.
The BA develops organizational change management framework; communication, training, and post implementation support +D12t.
The BA also writes business level (feature group/functional success metrics) acceptance criteria.
Business Analyst performs the core duties of a BA and typically works with medium to large BU requests that have issues, requests or projects of moderate scope and complexity.
You respond to problems, prioritize correctly, systematically gather information, sort through issues, seek input from others, develop accurate conclusions from findings, and make timely decisions to prioritize and adapt to change.
1-2 years of relevant experience at Salesforce or two to three years of relevant experience elsewhere.
1-2 years in the following roles: technical support, project management and consulting.
Able to: Work proactively on customer issues and resolves them in a timely manner
Communicate at both the business and technical level (written and verbal)
Work very comfortably with stakeholders at the department or division level.
Juggle multiple issues, set expectations and prioritize accordingly
Research and respond to customer questions
Navigate complex situations involving multiple parties
General Business Processes (Sales, Marketing, Service, Support)
Business Applications (CRM) and Automation
Salesforce Core product and features
Force.com features and capabilities
Internet Architecture and Cloud Computing Concepts
General IT (database, security, networking) concepts and basic programming concepts.
Familiar with Automation tools Selenium.