IT Field Support III

Infotech Sourcing - New York, NY

Job Title: IT Field Support III

Duration: 1 year W2 contract

Location: New York, NY

Leading social media company

RESPONSIBILITIES:

  • Deliver support by phone or directly to the customers desk related to front-end systems such as desktops, laptops, fixed and mobile phones and applications or requests relating to back-end systems such as servers and networking.

  • Primarily focused on customer satisfaction therefore a service-oriented attitude, excellent verbal and written skills and focus on quality of work is required when working under all circumstances.

  • Flexibility and understanding for urgencies and conflicting priorities is needed.

  • High level of customer satisfaction.

  • Ensure adequate IT support is accessible for end user platforms.

  • Communicate and apply group policies and processes.

  • Improve users satisfaction by following and proposing improvements to any kind of systems, policies, processes, work instructions.

  • Apply information system security rules (rights, password changes, Group security recommendations).

  • Adherence and adoption of IT Group Standards. Maintain proper inventory of assets (hardware and software licenses).

  • Ensure availability of support during business hours.

  • Participate in On-call Duty outside business hours.

REQUIREMENTS:

  • Solid knowledge of Microsoft end-user environment (Windows 7 / 10, MS Office, Outlook, etc.). VoIP / IP Telephony.

  • Good knowledge of mobile solution and devices (Android, iPhone, etc.).

  • Basic knowledge of networking (switches / patches / IP / Subnets).



Posted On: Thursday, December 5, 2019



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