HR System Support

Infotech Sourcing - Indianapolis, IN

Job Title: HR System Support

Duration: 5 + months W2 ( possible conversion)

Location: Indianapolis, IN


As a member of the Employee Success Operations team, this role is responsible for and has a focus on HR systems production support, data quality, reporting, audits and process improvement initiatives to support the broader global Employee Success objectives.

Role Responsibilities:

  • Complete complex data loads

  • Participate in testing and implementing system upgrades and rollout of new features.

  • Act as technical point of contact and subject matter expert that ensures data integrity, global standardization of of key processes and transactions, analyzing data flows and Workday business processes.

  • Liaise with Employee Success centers of expertise to improve and implement new programs and processes.

  • Gather requirements from stakeholders and subject matter experts.

  • Document business process definitions and requirements to engage and prioritize work on the HRIS Roadmap.

  • Manage and resolve Tier 2 case escalations within SLA, providing high quality and accurate solutions

  • Conduct data audits and related problem resolution

  • Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics

  • Identify and participate in continuous improvement initiatives

  • Participation in related projects such as Mergers and Acquisitions, System related projects, and other project roll outs

  • Partner with Employee Success teams to provide operationally efficient solutions utilizing technology.

  • Research and resolve issues across HR applications.

Qualifications and Experience:

  • Bachelors degree required.

  • 2-3 years previous experience in human resources shared services environment or equivalent

  • Systematic thinker with high degree of proficiency in Workday

  • Minimum of 2 years of significant working experience with an HR system, preferably Workday.

  • Ability to think critically, analyze, and interpret employee/employment data and root cause analysis

  • Ability to manage multiple responsibilities in a fast-moving, high-volume environment while effectively managing time, prioritizing assignments and working within deadlines.

  • Must be well organized with keen attention to detail with demonstrated effective follow-up skills.

  • Maintain acceptable level of teamwork by incorporating a positive attitude, a sense of humor, being supportive in words and actions, embodying the culture of Salesforce, and communicating at all levels both within the existing team & anyone outside the direct reporting structure.

  • High degree of motivation and initiative to seek out additional responsibilities volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the team, the employee experience and the company.

  • Regular and predictable attendance is required

  • Microsoft Excel experience required.

  • Knowledge of ADP Payforce, and system integrations an asset.

Posted On: Friday, September 27, 2019

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