Input Staffing Careers

Systems Administrator

Input Staffing LLC - Fort George G Meade, MD

Input Staffing is searching for a Systems Administrator for a direct hire opportunity at Ft Meade, MD

RESPONSIBILITIES

  • Serves as the initial point of contact for troubleshooting hardware/software PC problems.
  • Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint.
  • Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, WSUS, SolarWinds, and File Servers.
  • Provides 2nd level support for routers, switches, firewalls, and network infrastructure.
  • Answering trouble calls from Customers and Tier I organizations.
  • Creating/Updating trouble tickets in DISA's Global Ticketing Management System (Remedy trouble ticket system).
  • Compiling analysis of trouble tickets to provide monthly trending reports.
  • Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer.
  • Building briefing slides concerning trouble ticket progress as required.
  • When Tier 2 can’t fix the issue, ensure the trouble ticket gets escalated to a third level engineer.
  • Candidate will be trained for basic network and system administration duties in anticipation of taking on more technical assignments.
  • 24 by 7 call center support.
  • Perform other duties as required.

REQUIREMENTS

  • 5 years direct experience in the last 8 years with an Associates or Bachelor’s degree in a relevant discipline

Or

  • 8 years direct experience in the last 10 years with HS Diploma
  • IAT II certification 
  • TS/SCI


Posted On: Monday, December 14, 2020



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