Level 1 Help Desk Specialist
Input Staffing LLC
- Chesapeake, VA
Input Staffing is searching for several entry level Tier 1 Help Desk Specialists for contract to hire opportunities in the Chesapeake, VA area.
We hire for attitude and train for aptitude and are looking for eager individuals who are looking to build an IT career with our team!
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- High school diploma - required
- Entry level help desk experience - preferred
- Certifications - preferred
- Higher education - preferred
*remote work is allowed due to covid but you must be able to travel onsite if needed* Local or Relocation Candidates will only be considered.
Wednesday, January 13, 2021