SUMMARY:
The MOC controller provides technical and logistical support to Maintenance and Flight Crew for active aircraft maintenance discrepancies, MEL/CDL and deferred maintenance items, to determine proper and timely corrective action. This position coordinates with Maintenance, SOC, Parts, and Quality Control to provide current and continued follow-up to ensure prompt performance of scheduled and unscheduled maintenance.
PRIMARY RESPONSIBILITIES:
• Provide technical and logistical support to Maintenance and Flight Crews for active aircraft maintenance discrepancies, MEL/CDL and deferred maintenance items to determine proper and timely corrective action
• Coordinate with Maintenance, SOC, Parts, and Quality Control to provide current and continuing follow-up to ensure prompt performance of scheduled and unscheduled maintenance. Participates in the Daily Maintenance conference. GMM 15-01
• Authorize the use of Class III / IV maintenance technicians to return aircraft to service, comply with MEL/CDL maintenance procedures or perform inspections for ferry flights
• Supervise Class III / IV maintenance technicians performing maintenance and returning Company aircraft to service. 121.363(b)
• Coordinate and monitor aircraft ferry flights
• Coordinate recovery efforts of aircraft grounded at outstations
• Maintain continuous liaison with SOC while providing current and continuous reports of the general technical status of Company aircraft
• Collect information on daily operational delays and cancellations which result from Maintenance or Parts related problems and generate daily Mechanical Interruption Summary Reports from this information GMM 11-02
• Process deferrable items per the MEL/CDL manual. Follow up on deferred items, ensuring parts, downtime, and labor requirements are communicated to Maintenance and Quality Control
• Ensure MEL/CDL and deferred maintenance item status is current and within authorized time limits.
• Responsible for assistance with notification and coordination during emergency response events. Refer to the Emergency Response Manual (ERM) for specific duties
• Collect, assemble, and distribute information for FAA and Service Difficulty Reports
• Additional duties as assigned
QUALIFICATIONS:
• Current A&P certificate required
• Minimum three years professional aircraft maintenance work experience, preferred
• Minimum 6 months MOC experience, required
• Knowledgeable of FARs
• Highly organized and able to handle stressful situations
• Excellent computer skills
• Excellent customer service skills
• Must be goal oriented, have an exceptional attention to detail, and must work well in team situations and also as an individual
• Must have a flexible schedule and be willing to work any and all shifts, including nights, weekends and holidays
• Must have a high school diploma or equivalent
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
• Please note this is a safety sensitive position which requires CHRC clearance and DATP enrollment in accordance with the FAA Code of Federal Regulations