Program Manager, C3 Skid Row
Los Angeles, CA
Summary The C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff, and ensure that appropriate, high quality, and integrated care and services are provided to clients.
The C3 outreach program is part of a large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). The goal of C3 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing, supportive services, and life-saving care. The Program Manager is responsible for leading these teams, coordinating services with partner agencies as needed, providing staff training and clinical support, and fostering collaboration within the team between other departments and programs. The Program Manager is also responsible administrative aspects of team leadership, including data oversight, training, and supervision of case managers and clinicians.
Essential Duties & Responsibilities
Provide leadership to the multidisciplinary teams, ensuring continuity of care and services between the agency resources and partnering agencies.
Provide individual and team supervision (clinical and administrative) through weekly structured supervisions and ongoing, to support growth and accountability of direct service staff.
Be available to respond to medical and psychiatric emergencies directly in the field, and to provide clinical guidance to staff.
Ensure that client services emphasize the highest standards of trauma informed care, client safety, and harm reduction interventions.
Assist in the screening, assessment, and care coordination of clients for medical, psychiatric, and other services. Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews. Ensure adherence to funding source contracts and performance standards.
Provide field-based training to staff on policies and procedures, clinical, and administrative topics to prepare them to deliver a high standard of clinical care to individuals living with severe mental illness, severe medical disorders, and high-risk substance use disorders.
Masters’ degree in mental health field (Social Work, MFT, or Psychology); Licensed or Registered and in good standing with the California Board of Behavioral Sciences.
Hours are available for unlicensed candidates. Experience working with highly vulnerable individuals who are experiencing homelessness, severe mental illness, substance addiction and medical barriers. Experience providing direct supervision and management of staff.
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
Passion for working in a high tolerance harm reduction model with individuals who have multiple barriers.
Able to learn quickly and work effectively with a wide range of constituencies
Strong interpersonal and team building skills Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment Current, valid Driver’s License with an acceptable driving record Able to obtain and maintain CPR/1st Aid certification