About Us:
Our client is a fast-paced, innovative AdTech startup specializing in email and ad network advertising. They empower their clients with cutting-edge tools and strategies to achieve their goals. They are looking for a passionate and experienced Customer Success Manager to join their growing team and take ownership of a diverse portfolio of clients, including enterprise accounts.

About the Role

Our client is looking for a Customer Success Manager to help their clients maximize their success with their email marketing solutions. In this role, you will be responsible for managing a portfolio of 50+ clients, optimizing their email campaigns for engagement and deliverability, and ensuring they achieve their marketing goals. Your expertise in email marketing, ad network best practices, and customer success strategies will be key to driving client retention and growth.

Key Responsibilities

• Manage a book of 50+ clients, ensuring they receive exceptional support and strategic guidance.
• Optimize email flows and campaigns to improve clicks, opens, revenue, and deliverability.
• Educate clients on email marketing and ad network best practices to maximize performance.
• Conduct product demos and provide training on platform features.
• Deliver quarterly business reviews (QBRs) to showcase results and identify growth opportunities.
• Serve as the primary point of contact for client inquiries, providing expert customer support and troubleshooting.
• Collaborate with internal teams to escalate issues, advocate for client needs, and ensure a seamless customer experience.
• Proactively identify upsell and expansion opportunities within the existing client base.

Qualifications

• 2+ years of experience in Customer Success, Account Management, or Email Marketing.
• Strong understanding of email marketing, deliverability, and ad network best practices.
• Proven experience managing a high volume of clients (50+ accounts).
• Excellent communication and presentation skills for client interactions and QBRs.
• Experience conducting product demos and educating clients on best practices.
• Analytical mindset with the ability to interpret campaign data and optimize performance.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

• Experience working with ESPs (e.g., Klaviyo, HubSpot, Mailchimp, etc.).
• Background in performance marketing or digital advertising.
• Familiarity with customer success platforms and CRM tools.

 

Posted On: Sunday, March 30, 2025