Service Advisor Bloem and Johannesburg

Isantya Group - Bloem/Johannesburg, Gauteng

SERVICE ADVISOR

To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost-effective repair and service to both parties.

(essential).

  • Additional language would bean

advantage.

REQUIRED EXPERIENCE

2-3 yrs. in automotive service

industry.

JOB OBJECTIVES
Operational:
  • Tomaintainexcellentstandardsofdepartmentaladministration,suchasservicesheets,invoices,jobcards,warrantyclaims, authorisations,etc.
  • To ensure accurate 'verbatim' customer information to uphold
  • To maintain customer database with contact details andinformation.
  • To assist dealership in achieving industry standards of processefficiency.
  • To maintain and further develop own personal knowledge base in order to remainup-to-date.

     

    Customer focus:

  • Todelivervaluetothecustomer byprovidinganynecessaryadviceandrecommendationsthatwouldenhance theirexperienceofthe brand.
  • To maximise customer awareness of all products and servicesavailable.
  • To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeatbusiness.
  • To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feelvalued.
  • To create collaborative internal and external partnerships in order to expedite servicedelivery.
  • To take the initiative and exceed customer satisfaction, even in the face of setbacks orobstacles.
  • Toliaiseandinteractwiththecustomersaccurately inordertocompletelyunderstandandcomprehendtheirserviceneeds.
  • Tomaintaincontactwithcustomersonanongoingbasisregardinganypossibleserviceconcernsor additionalrequirements.
  • To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians whennecessary.
  • To ensure costumer complaints are effectively managed via CRM'systems.
EDUCATIONAL REQUIREMENTSREQUIRED KNOWLEDGEREQUIRED SKILL
  • Grade 12 / Matric(essential)
    • Basic technicalunderstanding
      • VWSA Group SouthAfrica productknowledge.
      • Internal procedures and processes.
      • Basic technical understanding& background.
      • Basic mathematicalknowledge (numeracy).
      • Operating ELSA-pro,Kerridge, ETKA.
        • Oral communicationskills.
        • Administration skills.
        • Written communicationskills.
        • People / customer interaction skills Diplomacy / resilience / dealing withpressure.
        • Flexibility.
        • Problem resolution /decision-making.
        • Team workingskills.
        • PCSkills.
        • Customerfocus.


Posted On: Monday, December 30, 2019
Compensation: 15k -20k plus car and petrol

Tagged: f Operations


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