Windows Helpdesk Technician

Information Systems Solutions - Pearl City, HI

Information Systems Solutions (ISS) is looking for a Windows Helpdesk Technician Administrator to provide Tier 1 & 2 technical support on a classified network supporting a US Government Customer. The selected candidate will work as a Windows administrator supporting CENTRIXS networks.

Specific duties include, but are not limited to the following:

  • Windows system administration including administration of Windows 2016/2019 Servers and Windows 10 systems in a VMware virtualized environment.
  • Maintenance and troubleshooting of Active Directory and Group Policy.
  • Troubleshoot and configure Group Policies, Organizational Units, and Domain trees.
  • View log files for errors.
  • Use Microsoft and third party software tools for troubleshooting and fixing system performance issues, modifying GPOs, and validating configuration parameters.
  • WSUS patching.
  • Basic network troubleshooting, TCP/IP and DNS and be able to troubleshoot basic LAN and WAN network routing issues.
  • Basic VDI troubleshooting, diagnosing and fixing problems using Horizon 7, including troubleshooting desktops, desktop pools, and resetting user sessions.
  • Provide technical assistance with application issues (Excel, Word, PowerPoint, Outlook, IE, Firefox, Classify for Outlook, NXPowerlite, Chat client).
  • User account management
  • Patching and troubleshooting hosts.
  • Performing required IA scanning and applying STIGs as required.
  • Experience with the Remedy ticket system.
  • Ability to read and write Standard Operating Procedures for standardization.

Why Work For ISS?

At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Clearance Level

  • Secret

Certifications (IAT Level II)

one of the following:

  • Security+ CE
  • GIAC Security Essentials Certification (GSEC)
  • Security Certified Network Professional (SCNP)
  • System Security Certified Practitioner (SSCP)

Required Skills

  • 3+ Years of Experience with Windows Administration and Active Directory.

Desired Skills

  • Knowledge of ITIL processes and ITIL Certification.


Posted On: Thursday, July 30, 2020



Apply to this job
  • Primary Information
  • *
    We would love to talk to you on the phone about this opportunity - please provide your availability!
  • *
    What is the earliest you are able to start?
  • Qualifications
  • *
    If you are unsure what your clearance level is, select "None"
  • *
    If you are unsure of your compliance level(s) you can look it up online or simply select "none".
  • *
    Please list all of your certifications from industry, if you have none, please state "None"
  • Select the highest level of education you have completed.