Help Desk Specialist

Information Systems Solutions - Fort Huachuca, AZ

Information Systems Solutions, Inc. (ISS) is seeking a Help Desk Specialist for work in Fort Huachuca, AZ. The ideal candidate will have a background in systems administration and analysis as well as exposure to virtualization or network administration. The selected candidate will be responsible for managing the functionality and efficiency of a group of computers running on one or more operating systems.

Specific duties include, but are not limited to the following:

  • Maintain the integrity and security of servers, physical office location, and systems
  • Set-up administrator and service accounts
  • Process, track, and manage account documentation
  • Interact with users and evaluate vendor products
  • Track hardware and software, coordinate installation and provide backup recovery

Please note that this position requires shift work.

Why Work For ISS?

At Information Systems Solutions (ISS), we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gathering to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Clearance Level

  • Secret


  • Bachelor’s degree, IT-related certification or 2-5 years of relevant work experience in systems administration and analysis.

Certifications (IAT Level II)

One of the following:

  • Security+ CE
  • GIAC Security Essentials Certification (GSEC)
  • Security Certified Network Professional (SCNP)
  • System Security Certified Practitioner (SSCP)

and one of the following:

  • MCITP (Enterprise Administrator)- Microsoft Certified IT Professional (MCITP): Enterprise Administrator on Windows Server 2008
  • MCITP (Server Administrator) - Microsoft Certified IT Professional (MCITP): Server Administrator on Windows Server 2008
  • MCSA - Microsoft Certified Systems Administrator
  • MCSE - Microsoft Certified Systems Engineer

Required Skills

  • Excellent customer service skills
  • Ability to work in a fast-paced environment


Posted On: Monday, April 15, 2019

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