Jack Mena Recruit Inc.

Customer Services Representative

Jack Mena Recruit Inc. - Andover, MA

The Customer Service Support Representative will be the face of the company, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions. This position can require overtime hours, as needed, in times of increased workload.

Responsibilities:

  • Input patient data from doctors' prescriptions for orthodontic models or appliances
  • Field phone inquiries and operate a multi-line phone system
  • Make phone calls to doctor's offices to clarify or request missing information
  • Help with remakes and repairs when needed
  • Use UPS World Ship
  • Ability to multitask and cross-train when needed in other areas
  • Follow detailed directions
  • Problem-solve as needed
  • Learn when to ask for assistance and when to independently make decisions
  • Work as a team player
  • Work in a fast-paced manufacturing environment
  • Work in a stationary position for several hours at a time
  • Look at a computer screen for several hours at a time

Qualifications:

  • Detailed orientated
  • Great work ethic
  • Professional phone presentation
  • Time management skills
  • BONUS – Orthodontic office experience; ie: Treatment Coordinators, Front Desk Reception, Ortho Assistants, Ortho Lab Technician,
  • Must have a positive attitude and work well with others

Physical Requirements:

  • Must be able to remain in a stationary position 100% of the time. Standing and sitting.
  • Must be able to operate, activate, use, prepare, inspect, place, detect and position self to consistently operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • This job description is subject to change at any time.

Hours: 8:30am to 5:00pm

Full time, 40hrs, temp to perm

Monday to Friday

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Experience:

  • Front desk: 1 year
  • orthodontic office: 1 year
  • Time management: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)

Work Location: In person

 

 

 



Posted On: Friday, January 27, 2023
Compensation: $21.00/hr to $24.00/hr



Apply to this job

or