Customer Services Representative
Jack Mena Recruit Inc.
- Andover, MA
The Customer Service Support Representative will be the face of the company, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions. This position can require overtime hours, as needed, in times of increased workload.
Responsibilities:
- Input patient data from doctors' prescriptions for orthodontic models or appliances
- Field phone inquiries and operate a multi-line phone system
- Make phone calls to doctor's offices to clarify or request missing information
- Help with remakes and repairs when needed
- Use UPS World Ship
- Ability to multitask and cross-train when needed in other areas
- Follow detailed directions
- Problem-solve as needed
- Learn when to ask for assistance and when to independently make decisions
- Work as a team player
- Work in a fast-paced manufacturing environment
- Work in a stationary position for several hours at a time
- Look at a computer screen for several hours at a time
Qualifications:
- Detailed orientated
- Great work ethic
- Professional phone presentation
- Time management skills
- BONUS – Orthodontic office experience; ie: Treatment Coordinators, Front Desk Reception, Ortho Assistants, Ortho Lab Technician,
- Must have a positive attitude and work well with others
Physical Requirements:
- Must be able to remain in a stationary position 100% of the time. Standing and sitting.
- Must be able to operate, activate, use, prepare, inspect, place, detect and position self to consistently operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- This job description is subject to change at any time.
Hours: 8:30am to 5:00pm
Full time, 40hrs, temp to perm
Monday to Friday
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Front desk: 1 year
- orthodontic office: 1 year
- Time management: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location: In person
Posted On: Friday, January 27, 2023
Compensation: $21.00/hr to $24.00/hr