Description

JCDS seeks a Technical Writer with 5+ years experience writing descriptive policy documents, system documentation, process and procedure documentation, manuals and guides for IT systems. The Technical Writer will support a project management organization managing a portfolio of IT projects for the federal government. The writer will use and update existing methods to provide documentation, status reports, ad-hoc reports, meeting minutes, deliverables, and briefings. The Candidate will work with internal and external teams to write and produce easy-to-understand, high-quality documentation that contributes to the acceptance of deliverables and products developed across the program.

Responsibilities

• Researching topics, writing documents and editing their work for publication.
• Must work with a team of technical teams to obtain an in-depth understanding of documentation requirements and the products to be produced.
• Develop and write easy-to-understand job aids and tutorials to help guide end-users on the processes performed across varying program functional areas.
• Write documentation that is appropriate for its intended audience and manage all work products related to project performance and program requirements.
• Develop processes and manage documentation related to project performance, program requirements and meeting minutes.
• Identify which documentation options are appropriate for each project type.
• Maintain large document repositories.
• Coordinate and prioritize concurrent activities within deadline-driven climate.

Skills

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Produce high-quality documentation and meeting minutes appropriate for its intended audience.
• Ability to analyze existing content for reuse and leveraging of content to include in documentation of like deliverables.
• Excellent written skills in English, strong communication skills and the ability to interact effectively with User and IT community.
• Strong communication skills and the ability to interact effectively with User and IT community.
• Excellent document management skills, able to manage input from a variety of team members while standardizing the language and format while maintaining positive version control.
• Maintain comments tracking matrices on all documents.
• Excellent analytical skills including the ability to think through all aspects of document production and generate schedules and assignments for writers.
• Ability to create and update content based on templates and existing documents.

Education and Experience

• B.A. or B.S. in: English, Journalism, History, Political Science Communications, Computer Science or Other relevant degree.
• 5 years of experience producing management briefings, project status reports and meeting minutes.
• Expert with Microsoft Office; especially Word, Outlook and PowerPoint.
• Highly proficient in using, Jira, Confluence, MS Teams and MS SharePoint.

Posted On: Friday, October 29, 2021