Desktop Support Analyst

JCD Staffing - Fort Bragg, NC

Position Purpose: Needed for the projected increased in-service tickets, in-person service, provisioning EUD tasks, shipping/receiving tasks, monitoring inventory assets, tracking tickets status, providing data for monthly reports, and balancing after-hours work requirements

Job Description

  • Use an automated ticketing system to resolve customer incidents
  • Ability to provide Tier II level support and elevate to Tier III while providing detailed technical information
  • Fulfill service desk calls using scripts but able to provide additional guidance based on experience as necessary
  • Resolve incidents with VIP customers in a fast-paced environment
  • Leverage interpersonal skills to engage a variety of customers
  • Perform remote desktop support
  • Monitor and maintain internal equipment inventory


  • Must have active SECRET security clearance
  • 2 to 4 years of desktop support experience
  • Knowledge of active directory
  • Current DOD IAT II Certification (ex. Security +)
  • 2 to 4 years working on Windows environment
  • Experience with enterprise automated ticketing systems.
  • Experience providing remote desktop support
  • Fundamental knowledge of virtualization environment
  • Experience working on a service desk team for an enterprise organization
  • Demonstrated ability to independently identify faults and develop how-to guides


  • Experience with ServiceNow
  • Working knowledge of CSfC technologies and methodologies
  • One of the following Technical Certifications: VMware certification, CCNA, ITIL
  • Experiencece working with VIP military and civilian staff
  • Current experience in the Army's classified and unclassified distributed work environment architectures and systems
  • Experience working in and supporting an Operations Center
  • Experience providing Tier 1 or 2 support for a virtual environment

Required Years of Experience: 3 years minimum

Education Minimum: Associate's degree in information Systems, Computer Science, Business Systems, or related IT Management

Posted On: Friday, July 8, 2022

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