Help Desk Level 1

Jobco Staffing Inc - Schaumburg, IL

Help Desk Level 1 support

 Schaumburg IL 

$16.00 an hour

You will start with work at home during the Virus Lockdown, and then report to Schaumburg once all is clear to return to work.


Shift plus if you are open for shifts between 6a-7p


Tasks may include, but are not limited to:

  • Provide first level diagnosis for potential resolution
  • Direct other calls to the appropriate Resolver Group
  • Escalate calls that cannot be resolved by either Level One or Level Two
  • Monitor tickets and prioritize work for analysts and engineers
  • Provide clients with status of open tickets upon request
  • Process new hire, term and move requests, creating the appropriate work items within the ticketing system
  • Create “Active Directory” profiles for new hires/modify existing profiles when required
  • Engage 3rd party vendors when needed and document accordingly
  • Attend training sessions as mandated
  • Troubleshoot hardware and software issue based on priority
  • Perform repairs for equipment failures
  • Connect new workstations to network and host systems
  • Perform equipment moves if required
  • Perform application software installation
  • Perform data migration services
  • Assist with helpdesk coverage as required
  • Maintain loaner laptop pool
  • Assist with desktop/laptop imaging as needed
  • Voip Support a plus

Posted On: Thursday, March 26, 2020

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