Computer Support Specialist

Jobco Staffing Inc - Hoffman Estates, IL

Computer Support Specialist

Immediate Start

Hours 2 pm to 10 pm

40 hours a week, some Saturdays

Job Responsibilities

Responds to system support issues via phone, email, and ticket process for Hardware rollout working as inside support for field technicians.

Troubleshooting system problems and remotely resolving technical and operational issues

Deploying field technicians and/or communicating issues with vendors for resolution

  • Accurately documents and summarizes interactions with internal customers, for tracking and reporting purposes.

  • Work with Field Technicians to confirm proper installation and connectivity

  • Navigates through a solution database and follows through on prescribed procedures to provide for problems.

  • Communicates clearly, concisely and precisely verbally and in writing.

  • Develops, maintains, and applies knowledge of systems and tools necessary to troubleshoot problems.

  • Adheres to department and company policies, procedures, and expectations particularly service level objectives.

    Must have worked in a computer help desk or support role

  • Strong Typing and communication skills

  • Administrative and troubleshooting skills

  • Strong computer skills and usage.

  • Strong MS Office Skills

  • Provide a diagnosis for potential resolution
  • Direct other calls to the appropriate Resolver Group
  • Escalate calls that cannot be resolved by either Level One or Level Two
  • Monitor tickets and prioritize work for analysts and engineers
  • Provide clients with the status of open tickets upon request

Posted On: Thursday, March 5, 2020
Compensation: 18 to 20 an hour

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