Computer Support Specialist
Hours 2 pm to 10 pm
40 hours a week, some Saturdays
Responds to system support issues via phone, email, and ticket process for Hardware rollout working as inside support for field technicians.
Troubleshooting system problems and remotely resolving technical and operational issues
Deploying field technicians and/or communicating issues with vendors for resolution
Accurately documents and summarizes interactions with internal customers, for tracking and reporting purposes.
Work with Field Technicians to confirm proper installation and connectivity
Navigates through a solution database and follows through on prescribed procedures to provide for problems.
Communicates clearly, concisely and precisely verbally and in writing.
Develops, maintains, and applies knowledge of systems and tools necessary to troubleshoot problems.
Adheres to department and company policies, procedures, and expectations particularly service level objectives.
Must have worked in a computer help desk or support role
Strong Typing and communication skills
Administrative and troubleshooting skills
Strong computer skills and usage.
Strong MS Office Skills