We are looking for a Director of Customer Service to be responsible for managing Customer Service teams by ensuring quality and efficient service in an incoming/outbound call center. The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service.
Must be detail oriented; possess exceptional telephone skills and written/oral communication skills. Strong interpersonal skills and the ability to work well in a team environment required. Applicant must be proficient in MS Office Suite
Education and Experience
This position requires a minimum of a high school diploma or GED, 4 year degree is preferred. Applicant must possess a minimum of five years of management experience in a professional customer service environment.