My client, a global manufacturing company, has an immediate need for a Customer Service Manager in the Virginia Beach, VA area. This senior resource would provide strategic input to the zone director on the structure and operations of the service department in addition to working with customers and sales managers to exceed customer expectations.
Manage all departments of the customer service organization (Call Center / Field Services / Workshop / Training / Warranty / Technical Campaigns).
Manage the P& L expectations while satisfying its customers.
Build the Services action plans according to the objectives of the company.
Control costs in line with the Budget. Implement all actions necessary to ensure full customer satisfaction
Bachelor’s Degree is required. MBA is preferred.
10+ years of experience in a similar business with customer interaction.
3-5 years of supervisory/management experience
Good technical skill (mechanic, hydraulic, electricity).
Knowledge of MEWP products.
Proficient in MS Office.
Knowledge of 5S, Kaizen, PDCA is a plus.