Cyber Incident Commander (Weston, FL - no remote)

LaBine & Associates - Weston, fl

Responsibilities:

  • Take command of incidents by setting up or taking over a cross-functional technical bridge call, comprised of internal and external partners
  • Work with SME’s to interpret key metrics from monitoring tools and facilitate a discussion aimed at building an incident action plan (and a backup plan if appropriate)
  • Ensure that the partners have a deep understanding of the issue, the action plan and the path to resolution
  • Ensure that each participant understands the incident management process and their role in that process
  • Set clear incident resolution objectives (exit criteria) and timings.
  • Provide direction and time management and keep the resolution effort on track and moving forward
  • Drive the technical root cause analysis process by crafting the correct technical teams and driving the technical remediation plan
  • Operate as part of a 24X7 global team of Incident Commanders and ensure perfect handover of critical issues to other regions
  • Actively participate and drive incremental improvements to our Incident Runbooks through process creation, tool building and participating in post-incident reviews
  • Ensure internal readiness at all times by leading training sessions, simulations and drills

Requirements:

  • 10+ years in escalations management or technical support for an enterprise software company
  • Strong leadership skills
  • Proven knowledge of escalations management frameworks (eg. ITIL)
  • Demonstrable understanding of distributed systems concepts
  • Ability to work multi-functionally and to influence and execute across groups
  • Strong financial and business sense, critical thinking, decision-making abilities
  • Good interpersonal skills, both verbal and written.
  • Executive presentation skills.
  • Work well in dynamic changing environment and is comfortable with ambiguity


Posted On: Thursday, October 17, 2019



Position Contact
Laura LaBine
Chief Talent Officer
(650) 393-3161
Apply to this job
or