A manufacturing company is seeking a hands-on Dealer Support Manager to lead its internal service team and deliver exceptional support to a nationwide dealer network.

This role plays a key part in enhancing service delivery, driving performance through accountability, and building strong relationships across departments and with external partners. The ideal candidate brings strong leadership, a service-first mindset, and operational know-how in a fast-paced environment.

Responsibilities:

• Team Leadership & Performance: Lead and coach the Dealer Support team using EOS/Traction tools, ensuring clear accountability and high performance.
• Operational Oversight: Ensure team fluency across shipping, production, and accounting; oversee custom order entry and resolve dealer issues promptly.
• Service Excellence: Foster dealer satisfaction through professional, prompt, and clear communication at every touchpoint.
• Cross-Functional Collaboration: Partner with Sales, Production, and other departments to proactively resolve issues and streamline service operations.

Skills:

• Leadership & Coaching: Proven ability to lead teams, hold members accountable, and drive results.
• Communication: Strong written and verbal communication skills for both internal and external interactions.
• Analytical Thinking: Skilled in interpreting KPIs and scorecard data to improve service quality and operational efficiency.
• Training & Development: Ability to design and deliver product training, develop talent, and create individualized growth plans.

Requirements:

• Minimum 3 years in a customer service or support leadership role, preferably within the manufacturing or home improvement industries.
• Experience using performance management systems like EOS/Traction is a plus.
  Strong cross-functional collaboration and problem-solving skills.
• Ability to work in a fast-paced environment with competing priorities.
• Data-driven mindset with a commitment to continuous improvement.

Location: Newark, NJ | Hours: Full-time. | Salary: $130-180k | Job#968 |

 

Posted On: Tuesday, July 15, 2025
Compensation: $130,000.00