The ideal candidate will have a background in training, a strong understanding of billing processes, and the ability to design engaging training experiences that drive performance improvements and ensure operational excellence.

Responsibilities:

• Create, develop, and implement comprehensive training programs for staff, focusing on industry-specific knowledge, systems, and compliance requirements.

• Lead training sessions for new hires and ongoing employee development, using various formats including in-person, virtual, and e-learning methods to engage and educate employees effectively.

• Conduct regular assessments to identify knowledge gaps, skill deficiencies, and areas for improvement, and customize training content to address these needs.

• Measure the effectiveness of training programs through feedback, assessments, and performance metrics, making adjustments and improvements as needed to ensure success and drive continuous learning.

Skills required:

• Ability to communicate complex concepts, systems, and compliance information to a diverse audience with varying levels of expertise.

• Comfortable adjusting training content and approaches to meet the unique needs of employees and changing business requirements.

• Ability to motivate and guide employees through the training process, providing coaching and support to foster continuous learning and growth.

• Ability to understand and respond to the needs and emotions of others, fostering a positive and supportive learning environment.

Requirements:

• 3+ years of experience in training and development, preferably in the billing, healthcare, or finance industry.

Location: Monroe, NY | Hours: Full-time | Salary: $85-100k | Job#892 |