Field Application Scientist

10x Genomics - Los Angeles , CA

10x Genomics - Field Application Scientist - Los Angeles Area

Recruited by Larry Smith Consulting

Learn more by setting up a meeting with Larry Smith at https://calendly.com/lsconsult/30min

Our client is building tools for scientific discovery that reveal and address the true complexities of biology and disease. Through a combination of novel microfluidics, chemistry, and bioinformatics, our client is enabling researchers around the world to more fully understand the fundamentals of biology at unprecedented resolution and scale.

The Field Applications Scientist is responsible for performing system usage training at customer sites while providing experimental design, data analysis, logistical, and troubleshooting support for their region. The Field Applications Scientist will be a key contact in conjunction with in-house Technical Support for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with the company's products.

Key Responsibilities

Communicate

  • Perform as the technical account manager, acting as the point of contact between the customer and company.
  • Keep customers apprised and trained on advancements in technology and software.
  • Coordinate and perform customer site training and demonstrations
    Identify, document and communicate customer complaints and concerns to management.
  • Contribute to white papers and documentation with the goal of expanding support content.

Connect

  • Scientifically partner with customers as they develop their research.
  • Engage in scientific discussions with customers to cultivate long term relationships.
  • Create and maintain positive working relationships with customers.
  • You will need to manage expectations while exceeding the customer’s needs.
  • Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams.

Support

  • Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments.
  • Interpret customer needs and identify the proper issue escalation pathway within the company.
  • Support field sales team at trade shows, seminars and technical symposia. This will include presentations and networking with thought leaders.
  • Ability to maintain composure in potentially stressful situations.

Desired Skills and Background

  • Ph.D. or equivalent experience preferred; BA/BS with 5 years of experience, MS with 3 years of experience in Chemistry, Biochemistry, Molecular Biology or Genetics considered.
  • 5 years of lab experience in molecular biology, biochemistry, genomics or genetics.
  • 3 years of hands-on experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software.
  • 2 years of customer-facing experience preferred.
  • Hands-on proficiency with common molecular biology bench techniques; cell culture experience preferred.
  • Broad knowledge of genomics, biochemistry. Single-cell laboratory experience is considered a plus.
  • Ability to work independently and as part of a team towards corporate goals.
  • Excellent organizational, analytical, and systematic troubleshooting skills.Strong written and verbal communication skills. Outstanding presentation and training skills.
  • Familiarity with SFDC software. Ability to maintain records for customer sites and provide high-level feedback to management.
  • A clear vision of and commitment to providing outstanding customer service.
  • Must be willing to travel. Ability to manage a large territory.

Learn more by setting up a meeting with Larry Smith at https://calendly.com/lsconsult/30min

PLEASE NOTE: For positions introduced by Larry Smith Consulting, it will be greatly appreciated if you do not apply online or speak to my client's personnel until it is agreed that you would like to be a candidate and I have submitted your resume to the hiring manager and the client's HR group. My client relationships have the potential to help your candidacy significantly.





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