Last Mile Operations Manager

Leap Staffing Agency - Atlanta, GA

Full Job Description

The operations manager will be responsible for the below, including but not limited to:

Essential Duties and Responsibilities:

  • The vision of the operations manager should be to overlook the entire operations at multi stations of last mile delivery
  • Direct leadership and management of dispatch team and approximately 6 - 12 drivers.
  • Will be responsible for building and maintaining an efficient Dedicated network
  • Provide daily direction and coaching to improve driver retention.
  • Provide daily communication with all drivers
  • Monitoring key performance indicators; on time delivery, costs, utilization and on-time service; analyzing results, ensuring attainment of objectives and taking corrective action as necessary. Develop relationship with drivers to improve performance and encourage retention.
  • Ensure accuracy in driver paperwork to prevent billing errors
  • Act as the driver advocate toward internal departments to answer driver questions, resolve driver concerns, and/or resolve issues.
  • Use creative problem solving and conflict management techniques to communicate directly with unsatisfied drivers.
  • Keen awareness of FMCSR
  • Must set and meet goals required to grow to company
  • Must be responsible for setting, reviewing and managing budget
  • In charge of overall hiring and staffing
  • Must be a team player
  • Above average communication and interpersonal skills
  • Must be able to work well under pressure
  • Last mile delivery experience a must to qualify


Posted On: Thursday, January 21, 2021



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