Software Support Specialist
- Columbus, OH
Manifest Solutions is currently seeking a Software Support Specialist.
- Provide customer support to help assist with operational and system issues
- Take ownership of technical issues, working with our Development group to resolve more advanced issues when necessary
- Resolve escalated customer complaints with minimal need for team lead intervention
- Document troubleshooting and problem resolution steps
- Review source code as necessary for troubleshooting
- Participate in providing training to customers as required
- Take responsibility for multiple tasks in multiple projects
- Participate in after-hours on-call customer support rotation
- Ability to travel approximately 25% of the year to support customer implementations
- Experience troubleshooting and problem solving
- Customer service-friendly personality
- Command-line familiarity with Linux
- Writing and troubleshooting SQL queries
- Bachelors’ degree in a related field preferred
- 1-3 years of experience but may consider candidates who lack a 4-year degree but have 4+years of experience.
- Comfortable doing remote technical support, including some over the phone.
- Develop an understanding of complex systems
- Experience documenting and articulating your recommendations while providing technical support to customers.
- Familiarity with SQL-based databases is required.
- MySQL is preferred.
- Strongly prefer Linux command-line experience
- Prefer experience with Python development
- Prefer prior technical support experience
- Client-facing experience
- Strong problem-solving skills
- Strong written and verbal communications and interpersonal skills
- Familiar with distributed systems
Thursday, August 19, 2021