IT Services Specialist

Manifest Solutions - Dublin, OH

Manifest Solutions is currently seeking an IT Services Specialist for a position in Dublin, OH.

  • Support equipment moves, installations and maintenance; update related documentation.
  • General troubleshooting and support of personal computers, phones, wireless devices including answering users’ questions and resolving issues via telephone, remote control or in-person visits.
  • Ticket creation and problem resolution based on monitoring ticketing system and answering support calls.
  • Tracking and documenting ticket progress and resolution within ticket tracking system(s).
  • Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections.
  • Troubleshooting and maintaining hardware and software required for day-to-day operations.
  • Provide IT support for projects
  • Tracking and distributing hardware and software required for day-to-day use.
  • Systems administration including user account creation and maintenance for all end-user services, internal and external.
  • Contribute to team’s technical knowledge base; creating new and maintaining existing documentation.
  • User administration in various telecommunication systems for daily operations of business.

Skills and Qualifications

  • Bachelor’s degree in computer science or related field, or equivalent work experience
  • Computer skills: Systems analysis; Design and program development skills; Microsoft Office applications, Office 365, Windows 10 OS, iOS and Android OS.
  • Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
  • 2 or more years’ experience working with PC hardware and software for installation and support
  • 1 or more years’ experience demonstrating strong customer service and organizational skills
  • Demonstrated ability to interact in a positive, respectful manner; establish and maintain cooperative working relationships.
  • Ability to work independently and self-direct with limited need for day-to-day supervision.
  • Ability to effectively organize, prioritize tasks; multi-task and manage time.
  • All job offers are contingent on successful completion of a background and reference check
  • Ability to lift 50 pounds

Posted On: Friday, May 20, 2022

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