Software Support Specialist

Manifest Solutions - Dublin, OH

Manifest Solutions is currently seeking a Software Support Specialist for a position in Dublin, OH.

  • Experience troubleshooting and problem solving
  • Customer service-friendly personality
  • Command-line familiarity with Linux
  • Writing and troubleshooting SQL queries
  • Provide customer support to help assist with operational and system issues
  • Take ownership of technical issues, working with our Development group to resolve more advanced issues when necessary
  • Resolve escalated customer complaints with minimal need for team lead intervention
  • Document troubleshooting and problem resolution steps
  • Review source code as necessary for troubleshooting
  • Participate in providing training to customers as required
  • Take responsibility for multiple tasks in multiple projects
  • Participate in after-hours on-call customer support rotation
  • Ability to travel approximately 25% of the year to support customer implementations

Skills

  • Familiarity with SQL-based databases is required. MySQL is preferred.
  • Strongly prefer Linux command-line experience
  • Prefer experience with Python development
  • Prefer prior technical support experience
  • Client-facing experience
  • Strong problem-solving skills
  • Written and verbal skills; excellent phone manner
  • Strong written and verbal communications and interpersonal skills
  • Bachelors’ degree in a related field and 1-3 years of experience or Associates/No degree and 4+ years of experience.
  • Familiar with distributed systems

 



Posted On: Tuesday, February 22, 2022



Apply to this job

or