Manifest Solutions is currently seeking a Software Support Specialist for a position in Dublin, OH.

• Experience troubleshooting and problem solving
• Customer service-friendly personality
• Command-line familiarity with Linux
• Writing and troubleshooting SQL queries
• Provide customer support to help assist with operational and system issues
• Take ownership of technical issues, working with our Development group to resolve more advanced issues when necessary
• Resolve escalated customer complaints with minimal need for team lead intervention
• Document troubleshooting and problem resolution steps
• Review source code as necessary for troubleshooting
• Participate in providing training to customers as required
• Take responsibility for multiple tasks in multiple projects
• Participate in after-hours on-call customer support rotation
• Ability to travel approximately 25% of the year to support customer implementations

Skills

• Familiarity with SQL-based databases is required. MySQL is preferred.
• Strongly prefer Linux command-line experience
• Prefer experience with Python development
• Prefer prior technical support experience
• Client-facing experience
• Strong problem-solving skills
• Written and verbal skills; excellent phone manner
• Strong written and verbal communications and interpersonal skills
• Bachelors’ degree in a related field and 1-3 years of experience or Associates/No degree and 4+ years of experience.
• Familiar with distributed systems

 

Posted On: Tuesday, February 22, 2022