Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Mt. Sterling, OH.

Skills/Responsibilities

• Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.
• Troubleshoot hardware/software incidents reported in to the Service Desk

• PC and laptop deployment

• Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.

• Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.

Requirements

• 1-2 years IT/admin experience
• Office 365 management experience

• Intermediate Windows OS experience (Mac/Linux is a plus)

• Switching, WLAN and firewall experience

• Customer Service experience

 

Posted On: Wednesday, June 25, 2025