Job Title: SERVICE MANAGER

JOB SUMMARY: Provides overall management direction for a project or group of projects. Performs project management by processing project documents and information, procuring equipment and subcontracts, monitoring and accurately projecting job costs, maintain billing and schedules, and providing technical support and leadership to the field. Monitors day-to-day activities on assigned projects and coordinates actions with the Service Superintendent. Develops and maintains long-term customer relationships to foster better communications and develop future work. Develops and facilitates the proposal process for specific clients including budget and pricing development, proposal writing, contract negotiations, and client presentations. Works independently, but follows specific guidelines and policies. Makes independent and significant judgments related to project and contractual issues. Reports to the Service Sales Manager. Performs ancillary duties as required.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs/coordinates the execution of all Project Management processes as defined by company policies, practices or other requirements.

• Ultimately responsible for quality projects being built on time and within budget.

• Reviews project estimates and verifies accuracy of entry into job cost system as well as accuracy of initial estimate.

• Documents planning meeting results and ensures all action items are completed. Develops and keeps current all project schedules.

• Visits job sites or offices onsite. Performs work inspections, checks job progress, and resolves project and contract issues

• Communicates all project issues up and down the management chain in a timely manner.

• Investigates potentially serious job issues and implements corrective measures.

• Stays on top of all scope changes to ensure they are processed and incorporated into the current scope of work in a timely manner.

• Provides material takeoff, estimate and pricing for changes to work scope.

• Conducts and attends job meetings according to customer and company guidelines and schedules.

• Reviews various reports to determine project status and determine actions required.

• Prepares, briefs and maintains health and management indicators on project status (job review process).

• Leads the development of presentations to clients on specific project proposals.

• Manages the development of proposals for specified clients and customers.

Marketing Responsibilities:

• On new projects, meets with the client/owner to provide advice, liaison, planning to ensure project gets off to a good start.

• Initiates and maintains liaison with client and A/E contacts to facilitate current construction activities and facilitate future ones.

• Represents the company through participation in industry organizations.

Financial Responsibilities:

• Protects the company’s interest by managing all financial aspects of the contract.

• Reviews the final estimate and ensures the proper loading of those numbers into the project cost system.

• Prepares/reviews and submits various contract billings to ensure proper cash flow during contract performance.

• Provides periodic status and end of contract cost and budget analysis.

• Completes project closeout within prescribed period including the final project billing to obtain full funding.

Coaching and Training:

• Strengthens own skills and urges subordinates to improve their capabilities via training and advanced education in both technical and leadership disciplines.

• By example, fosters, develops and documents improvements in company functional processes and procedures.

POSITION QUALIFICATIONS:

BEHAVIORAL:

• Provides leadership, shares technical expertise and experience to other Partners. Sets the example relative to maturity, attitude and work ethic. Shows good professional appearance. Performs as a self-managed individual. Stable work history. Willingness to continue education and grow personally and professionally.

EXPERIENCE:

• Three (3) to five (5) years in mechanical contracting working as a project manager or similar function.

• Can prepare/coordinate on submittals/shop drawings and operations and maintenance manuals.

• Negotiating experience in project change orders and project presentations.

JOB SKILLS AND EDUCATION:  

• Has good negotiation techniques and the ability to be persuasive.

• Undergraduate degree in Business Management, Construction Sciences or Mechanical Engineering desired . Graduate degree with engineering emphasis considered a plus.

• Possesses excellent written and oral communication skills.

• Does professional presentations effortlessly.

• Ability to put together proposals ranging from relatively simple to very complex.

• Organizational skills allow the proper prioritizing of work for the effective expensing of effort.

• Excellent interpersonal skills to the extent considered to be a “people person”.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Normally works out of a job trailer or in an office setting, but walks the construction worksite on a regular basis.

• Ability to physically negotiate the hazards of a new construction worksite, e.g.; uneven surfaces, floor openings, heights, construction debris and poor lighting.

• Ability to work the schedule required by job demands.

• Ability to be on the job site daily to check progress, inspect work and conduct meetings to resolve issues.

This description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant duties and responsibilities may be required at any time in order to meet business and organizational needs.