Mission for Branch Manager
Manage and Grow the Colorado Team. Meet planned growth, profit, maintenance base, project installation, and customer retention goals through leadership and management of staff. Implement the Rock Habits while adhering and living the company core Values. Continuously coaching team member(s) and implementing best practices to develop, train and retain high performers
Outcomes Ratings and Comments
Essential Job Functions:
Annual Plan Redemption:
Redeem annual plan in sales, activity, sales cost, G&A cost, sales head count, actual gross profit, maintenance base and net operating income through leadership and management of staff in specific assigned markets
Landscape Industry Knowledge:
Competent understanding of landscaping systems and terminology for both project and maintenance agreements. Able to effectively price and recommend maintenance programs and project opportunities. Train, direct and evaluate staff regarding landscaping systems knowledge to minimize risks.
Sales Presentation Strategy:
Understand customer organization and decision-making process to effectively participate in strategy development and presentation. Train, direct an evaluate staff in the development and implementation of effective sales strategies using the GreenEarth Process.
Maintenance Agreement Escalation and Salvage:
Train, direct and evaluate staff in effectively evaluating and selling price escalations. Establish escalation policy to assure customer retention while maintaining profit objectives. Minimize cancellation rate by assisting and directing sales and operations to promptly and effectively redeem customer obligations and respond to cancellation notices.
Credits and Collections:
Train, direct and evaluate staff in the effective application of credit and collections program. Assess degree of risk, Approve new accounts according to credit policy.
Build and maintain rapport and positive working relations with all inter company, intra-affiliate staff to resolve problems, capitalize on opportunities and maximize revenue and profit.
Build rapport and productive working relationships with customers, vendors and other outside agents. Effectively represent company's interest to outside agents to maximize profits.
Work Force Utilization:
Train, direct and evaluate staff regarding all assignments to assure customer satisfaction and redemption plan.
Service Project Schedules:
Understand timing of work and how it relates to others. Train, direct, evaluate and assist staff in the development, communication and redemption of schedules.
Monitor all billing to assure optimum cash flow. Expedite payments. Train, direct and evaluate staff to assure optimum cash flow.
Establish purchasing policy. Train, direct, evaluate and assist staff to assure availability and lowest cost in purchasing.
Train, direct and evaluate staff in preparation of prompt, clear, concise and complete documentation and paperwork. Audit proposals, job packages and company paperwork to assure quality.
Develop and assure compliance with approved budget.
Train, direct and evaluate Aspire to achieve annual sales goals. Participate in using Aspire in development and implementation of sales campaigns, programs, and procedures. Support staff in the use of GreenEarth sales tools.
Follow good time management practices. Train, direct and evaluate staff in time management when necessary. Assign goals to staff and measure performance.
Surveys and Pricing:
Establish pricing policy and audit proposals to ensure they meet company profit goals. Train, direct and evaluate Aspire to properly evaluate, survey and price service agreements and all other work.
Delegate, organize work of others by role description and procedures; encourage mutual agreement on written objectives. Effectively audit performance of staff. Recommend appropriate personnel actions, i.e., hiring, firing, promotion, compensation, etc.
Motivate and train staff. Develop and implement programs to improve skills of individuals as well as the group. Recommend training sessions.
Assure compliance with company policies and laws. Represent the company to compliance personnel from outside agencies. Present and defend practices. Assist in preparing annual affirmative action goals and timetables.
Train, direct and evaluate staff in providing materials, directions, tools and logistical support to the field personnel to maximize output per hour. Motivate staff and maintain high morale. Instruct and direct appropriate personnel to properly staff jobs to control labor costs. Redeem gross profit objectives.
Systems and Programs:
Regularly review operating and sales policy, procedures and methods. Measure effectiveness of existing programs, identify problems or weaknesses and establish new methods or corrective action. Establish policies and procedures necessary for internal administration.
Develop annual plan according to established procedures.
Train, direct and assist sales team to increase existing customer maintenance coverage and/or services.
Evaluate current market (i.e., market share, geography, customer's service mix, etc.). Identify new markets. Develop and execute a plan for market penetration that assures attainment of profit goals. Assign sales team.
Train, direct and evaluate staff to promptly and efficiently resolve customer complaints. Participate with other unit personnel in resolution of customer complaints where necessary.
Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position's primary duties.