Sr. Systems Engineer

Mobile Integration Workgroup - Redmond, WA

The Senior Systems Engineer will work closely with our hardware, software development, sales customers to drive system/hardware issues to resolution, apply patches and conduct software upgrades, helping provide technical solutions and service to our customers for our hardware and software-based products.

What you will be doing:

  • Accessing software updates, diagnostic utilities, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem and incident resolution.
  • Developing build sheets for systems and knowledge base articles for customers.
  • Performing ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring of customer systems as needed.
  • Performing hands-on fixes including hardware repair/swap and installing and upgrading software and configuring systems and applications.
  • Automating system deployments.
  • Kernel level debugging.
  • Fielding incoming help requests from customers through a variety of avenues such telephone, email, instant messaging, etc.
  • Performing post-resolution follow-ups to help requests.
  • Flexible schedule to apply patches and conduct upgrades after hours.
  • Ability to lift systems of approximately 70lbs.
  • Ability to travel occasionally, up to 25%.

 

Required technical skills:

  • Good command of Linux shell and scripting. Windows command line skills also helpful but not necessary.
  • Intermediate knowledge of Java applications to review and identify issues in logs (coding not necessary).
  • Experience with platform design at scale in or SaaS environment (hardware choice, drive layout, filesystem etc.)
  • Basic computer build/repair skills: motherboards, hard drives, memory, power supplies, fans, etc.
  • Kernel level debugging skills.
  • Ability to diagnose and resolve product, hardware and performance issues independently
  • Experience automating system deployments.
  • Hands-on experience with Linux systems administration including virtualization
  • Experience working across multiple levels of software, hardware, and networking stacks
  • Experience with supporting systems remotely by connecting to various system types over VPN and via Remote Desktop, SSH, browser, etc.
  • Ability to diagnose and resolve product, hardware and performance issues independently
  • Experience with Linux OS (Debian/Centos) patching.
  • Strong documentation skills.
  • Proven analytical and problem-solving abilities.
  • General system administration skills.

 

Not required but a plus:

  • Mobile OS experience focusing primarily on iOS and Android phones.
  • Knowledge of Selenium/Appium.
  • ITILv3 certified.
  • Experience using Jira and Confluence.
  • Experience with Git and CI/CD tools (Jenkins, Github, etc)

Education:

  • Bachelors or master’s degree in Computer Science or Computer Engineering or related experience
  • 7 to 10 years relevant industry experience

Mobile Integration Workgroup, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



Posted On: Tuesday, February 12, 2019



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