IT Specialist

Mobile Integration Workgroup - Redmond, WA

IT Specialist

  • Imaging and deployment of new workstations to corporate and contract users, including laptops and desktops
  • Resolve tickets based on SLA’s
  • Maintaining OS and software images for different levels of corporate workstations
  • Assist with the upkeep and maintenance of deployed workstations, including OS upgrades, software installs, and troubleshooting of software issues
  • Troubleshooting hardware issues and engaging vendor support assistance as needed
  • Deployment and management of corporate VOIP physical phones.
  • Assist with the management and maintenance of other office assets such as printers
  • User account management (create new accounts in Active Directory, setup Gsuite mailboxes, reset passwords, assist with accounts that have been locked out)
  • Provide procurement support
  • Basic knowledge of Networking architecture and workflows
  • Provide feedback to the IT Management team with ways to streamline support for end users and enhance automation of deployment of equipment

Required Skills:

  • 2-3 years relevant experience
  • Strong knowledge of Microsoft client Operating Systems (Windows 10, Windows 8, Windows 7)
  • Strong knowledge of at least one imaging/automation tool (such as Altiris)
  • Strong knowledge of the Microsoft Office Suites (all versions)
  • Strong knowledge of Mac OSX
  • Strong written and verbal communication skills
  • Ability to document processes and procedures
  • Ability to identify automation opportunities
  • Ability to explain technical concepts to a non-technical audience
  • Exercises creativity and resourcefulness in solving technical problems in a way that maximizes client value

Desired Skills:

  • Working knowledge of setting up VOIP Phones
  • Working knowledge of Microsoft Active Directory and Microsoft Exchange and user management
  • Working of Gsuite and Microsoft Office 365 products
  • Working knowledge of AWS EC2 Virtualization technologies
  • Working knowledge of AWS S3 storage
  • Working knowledge of VMware workstation or
  • Understand and explain the ITIL Framework


Years of Experience & Educational requirements:

  • Microsoft MCSA: Windows 10 preferred
  • CompTIA Network+
  • CompTIA A+
  • 2-3 years of related IT Experience or working towards a computer science degree


Posted On: Monday, March 4, 2019

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