Call Center Representatives
MJ Morgan Group
- Baltimore, MD
Call Center Representatives in and around Baltimore, MD.
- The first point of contact and receive inbound contacts (calls, emails, etc.) from patients and physicians requesting services.
- Must be able to provide high-quality customer service and direct calls to other departments as needed.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
- Direct calls to other departments as needed.
- Following up with calls to ensure inquiries or complaints have been satisfactorily resolved.
- 1 year of call center experience
- Telephone Etiquette
- Customer Service
- Basic Computer Skills
Monday, August 23, 2021