Software Implementation Specialist

MJ Morgan Group - Columbia, MD

Actively seeking a solutions-oriented Software Implementation Specialist to join a growing team in Columbia. You will be directly responsible for on-boarding new customers and providing customer support through various mediums such as phone, email, and online chat.

This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization.

Duties:

  • Serve as the central tactical point of contact for customers’ on-boarding experience
  • Execute on-boarding project plans with each new customer
  • Follow project management best practices, including but not limited to time tracking, development and maintenance of project plans, and clear communication
  • Conduct interactive, hands-on customer training
  • Identify and mitigate issue, concerns and project risks

Skills:

  • Associates or Bachelor’s degree preferred
  • 1-2 years of experience using, supporting, or troubleshooting web-based applications
  • 1-2 years of experience serving in an external client-facing role
  • 1-2 years of software implementation experience
  • Excellent written and verbal communication skills
  • Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment
  • Strong technical, analytical and troubleshooting skills
  • Proficiency in MS Excel and iOS Apple Products required; SalesForce.com and Basecamp a plus

 



Posted On: Monday, June 10, 2019



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