Field Service Technician
MJ Morgan Group
- Halethorpe, MD
The role of the Field Service Technician is to repair, maintain, modify, program, install, train and consult on communications equipment, systems and networks in a Wireless Service Center, field or customer location.The FST will troubleshoot equipment, systems and networks to determine point of failure, discuss operations and issues with customer personnel to determine approved approach and schedule for various activities/solutions.
Essential Duties and Responsibilities:
- Installation of communications and support equipment in a professional manner, consistent with industry best practices and customer requirements.
- Debugging systems and networks after installation and/or updates.
- Prepare work tickets, material requests, warranty paperwork and various paperwork associated with the job.
- Perform in a leadership role with lower level technicians when participating in team projects.
- Routine performance testing to check and adjust various system signal levels.
- Perform various activities associated with the company service vehicle, such as, but not limited to, installing test equipment, maintaining parts supply and scheduling required vehicle maintenance service.
- Verifying that safety practices are adhered to at all times.
- Verifying that all work performed conforms to industry guidelines, best practices and R-56 Standards.
- Interface with the Service Manager to satisfy and resolve technically difficult service problems.
- Coordinate Wireless and Motorola resources to resolve equipment, system and network issues.
- Communicate and meet with customer representatives to insure quality service and response times to provide best in class customer service.
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent is required.
- CET certification is required.
- College degree is preferred.
- Customer service training and/or experience is beneficial.
- Additional RF and two-way radio networking certifications and experience are beneficial.
- Motorola training in ASTRO 7.X and M-Core technologies is beneficial.
Knowledge & Skills:
- 2 to 5 years’ experience troubleshooting radio and communications equipment.
- Familiar with the use of industry standard RF electronics test equipment such as Spectrum Analyzers, Service Monitors, Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, and Digital Voltmeters.
- Experience in the configuration and testing of two-way radio infrastructure and subscriber products.
- Good understanding of Motorola trunking and SmartZone system concepts.
- Configuration and testing of channel banks, routers, hubs and switches.
- Ability to read and interpret documents, schematics and manuals.
- Excellent oral and written communications skills.Knowledge of audio, RF, analog, digital and microprocessor electronics found in communications networks; and more.
Thursday, April 11, 2019